AI operations employee
Hire an AI operations employee.
It reads the PO, checks the customer and inventory, prepares the order and flags what needs a person. Orders, shipping updates and the repetitive back-office work between your systems, handled.
- Customer identified: Done
- Products matched: Done
- Inventory checked: Done
- Order prepared: Done
- Shipping requirements identified: Done
- Human approval required: Needs review
Item #4482 quantity exceeds the normal order threshold.
Your people have become the API.
One order crosses half a dozen tools, and someone on your team carries the data between them.
- Excel
- ERP
- EDI
- Carrier portal
- Customer portal
- Phone
Your employees sit in the middle, retyping, copying and double-checking. It works until order volume grows faster than headcount.
AI moves the information. People make the calls.
Dockmend is designed to sit around the systems you already run, not replace them. Which systems come first is something we decide with each pilot partner.
PeopleYour operations staff sit above the flow. They set the rules, approve the exceptions and handle the judgment calls.
- EDI
- Documents
- Customer portal
- ERP
- Inventory
- Shipping
- Billing
- Customer updates
Pick the workflow that hurts most
We will automate one workflow with you first, not the whole business.
Order entry
Turn emailed POs into ERP orders.
Read the PO, match the customer and products, check pricing and stock, and prepare the order for approval or entry.
This is the one that hurtsWhat "an AI employee" looks like at 9:14 on a Tuesday
Every step is logged, and anything unusual goes to a person.
Illustrative example. Not a real order, customer or employee.
- PO received
- Customer matched
- 47 products identified
- Inventory checked
- Order prepared
- Exception identified: quantity above threshold
- Sarah asked for approval
- Sarah approved
- Order submitted
Automate routine work. Keep humans in control.
The AI works inside rules you set, and every action leaves a trail.
- Approval policiesChoose which orders go through on their own and which wait for a person.
- Quantity and value limitsAnything above your thresholds stops and asks.
- Customer-specific rulesDifferent customers have different terms. The rules follow them.
- EscalationExceptions go to the right person, with the facts already gathered.
- Audit trailSee what was read, decided and changed, and when.
- PermissionsControl which systems and actions the AI can touch.
How much time goes into this today?
Enter your own numbers. This shows the manual time you spend now, not a promise of savings.
hours a month
Join with these numbersShare of working time assumes 160 working hours per person per month. Your numbers are only sent if you join.
Let us automate one workflow.
Not the whole business. Join the waitlist, then choose whether to help us build the first version.